Privacy Policy

Last updated: April 2026

Tech Phoenix is a trading name of Sakurio Limited (Company No. 13982221), registered at 2 Manor House Lane, Datchet, SL3 9EB ("we", "us", "our").

Tech Phoenix operates as a lead generation and booking platform, connecting customers with independent repair specialists. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

---

1. WHAT DATA WE COLLECT

When you contact us or submit a repair enquiry, we may collect:

- Your name
- Email address
- Phone number
- Device make, model and description of the fault
- Your location or postcode (for mobile repair visits)
- Payment information (processed securely by Stripe — we do not store card details)

---

2. WHY WE COLLECT IT

We use your data to:

- Receive and qualify your repair enquiry
- Connect you with a suitable independent repair Specialist
- Send a booking confirmation or follow-up communication
- Manage our platform and respond to enquiries you send us

We do not use your data for marketing without your consent.

---

3. LEGAL BASIS FOR PROCESSING

We process your data under the following lawful bases:

- Contract: to fulfil the booking facilitation service you have requested through our platform
- Legitimate interests: to manage our business operations, quality-check our Specialists, and maintain customer relationships
- Legal obligation: to comply with applicable law

---

4. HOW LONG WE KEEP YOUR DATA

We keep your data for up to 2 years after your repair booking is completed, to handle any warranty claims, follow-up queries, or disputes. After this period, your data is deleted.

---

5. WHO WE SHARE YOUR DATA WITH

We do not sell your data. We may share relevant details with:

- Independent repair Specialists: to fulfil your repair booking. Specialists receive your name, contact number, device details, and location as necessary to carry out the job. They are required to handle your data securely and only use it for the purpose of completing your repair.
- Stripe Inc: to process card payments securely, where applicable.

All third parties are required to handle your data securely and in accordance with applicable data protection law.

---

6. YOUR RIGHTS

Under UK GDPR, you have the right to:

- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time (where consent is the lawful basis)

To exercise any of these rights, contact us at info@techphoenix.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

---

7. COOKIES

Our website may use essential cookies to ensure it functions correctly. We do not use advertising or tracking cookies without your consent.

---

8. CONTACT US

For any data protection queries, contact:

Tech Phoenix (Sakurio Limited)
Email: info@techphoenix.co.uk
Phone: 07882 863276
Registered address: 2 Manor House Lane, Datchet, SL3 9EB